Field Services Desktop Support Engineer

Introduction:
Join Our Team of Exceptional Rockstars of IT Field Services Desktop Support Engineer in Hamilton!

• Work with NZ iconic brands
• Great Company culture
• Permanent, full-time based in Hamilton

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 70+ staff across New Zealand. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

Description:
A bit more about the role
We are actively looking for an experienced Level 2 field engineer to partner with our customer’s internal teams in working on a variety of different projects and provide everyday IT Field and Desktop support to their organisations.

Your role will consist of the following:

• Client facing desktop support working closely with the Service desk to resolve user issues
• Configuring network profiles and windows applications
• Ensure timely resolution of incidents and fulfilment of service requests.
• Maintain high user satisfaction through effective communication and support
• Continual service improvement and increased service management maturity
• Scalable support service designed to ensure the seamless transition and success of strategic business programmes.
• Experience working on domain migrations will be highly regarded

A critical aspect of this role is your attitude, you will be willing to make things happen, display commitment and flexibility to move where the demand is, and the knowledge and skills to get things done right.

You are anything but ordinary and will go the extra mile to support and enhance our customers end users experience with various IT applications, hardware and network.

Skills and Experiences:
Who are we looking for
You will be a Level 2 Field Engineer / Desktop Support with a sense of adventure and a solid operator. Like the rest of our team, you will take pride in your ability to go the extra mile for our customers and have high standards for your work. Our customers look for people who are not afraid to get hands on and in the thick of things to make a real difference for their end users. Naturally, you're technically adept and able to pick up new technologies quickly. And most importantly you are personable and can honestly say that you are considered a ‘go-to person’ which will ensure you connect and are well-liked by the people you work with.

In terms of your technical capabilities, you will ideally have experience in the following technologies:

• Microsoft Office O365 including SharePoint and Azure
• Active Directory Users Groups and group policies
• Windows Server administration knowledge
• SCCM Remote Control Tool and SCCM basics
• Malicious Email Management
• Strong Windows 7 and 10 troubleshooting skills; Active Directory Administration
• Microsoft server environment
• Apple/MacOS environment
• Strong knowledge and practical experience with IT hardware and software systems including desktops, notebooks, printers and LAN/WAN networking and portable devices running various operating systems and cloud systems.
• Good working knowledge of remote administration techniques such as Remote Desktop

Talk to us NOW:
If you have the skills and motivation that we are looking for, we want to hear from you. Please apply by following the links and sending in your resume. We are inspired to connect with talented IT professionals and will be holding interviews concurrently with our advertising efforts.

People are at the heart of DDS IT. Excellent culture with a caring and family feel. Now is a once in a lifetime opportunity to join the DDS IT Professional Services family.

At DDS IT, we strive for excellent HR and Recruitment and Selection standards. We are proud to be an Equal Opportunities Employer (EOE) and believe that diversity within the workplace is an essential element to our success.

To know more about us and our open roles, feel free to browse in our DDS IT Careers Page (https://www.ddsit.co.nz/about#careers).