Fleet Support Coordinator

Job Summary:

As a Fleet Support Coordinator, you will report to the Fleet Support Manager and play a crucial role in our service team, responsible for delivering exceptional driver support, coordinating, and managing a high-quality service, maintenance, and repair program. This role is pivotal in ensuring the efficient operation of our fleet.

Responsibilities Include but Are Not Limited To:

• Input customer information into our comprehensive fleet management system.
• Efficiently process high volumes of telephone inquiries.
• Daily authorization of repairs, issuing order numbers, and agreeing on service, maintenance, and repair costs within agreed guidelines to minimize expenses.
• Organize logistics around NCT & CVRT test requirements.
• Ensure vehicle downtime is minimized, and operating costs remain within agreed budgets.
• Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after-sales policy.
• Handle complaints and communications promptly, adhering to the correct policy and within agreed guidelines.
• Daily update of the database and correspondence, as well as processing maintenance invoices in our system.
• Achieve team goals and individual targets as outlined by the line manager.

What We’re Looking For

• Enthusiastic, self-motivated, and well-presented individual.
• Proficiency in computer skills, including fleet management software.
• Excellent numeracy and literacy skills required.
• Effective telephone communication skills with both suppliers and customers.
• Strong drive for customer satisfaction, comfortable negotiating and resolving issues with repairing service agents and internal stakeholders.
• Experience as a Service Advisor at a dealership or vehicle manufacturer is a distinct advantage.

Our Values

We succeed through:

• Integrity – Doing the right thing.
• Commitment – Taking ownership.
• Caring – Putting people first.

Join Us

• Competitive salary and commission.
• Supportive, collaborative team culture.
• Opportunity to build strong client relationships and develop your career in a growing business.

Benefits:

• Employee Referral Bonuses
• Wellness Initiatives
• Company Pension Scheme
• Access to an Employee Assistance Programme​
• Generous employee discounts
• Discounted Health Care Policies
• Bike to work scheme
• Enhanced Statutory Sick Pay

Job Types: Full-time, Permanent

Licence/Certification:

• B Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person