Floor Manager, Hank's Old Town, Alexandria

REPORTS TO: General Manager
STATUS: EXEMPT

Overview:

As a leader of the front of house operations, the floor manager works with the property team to communicate, drive, and measure productivity, and effectiveness in achieving the overarching financial, employee, and guest satisfaction goals of Hank’s Oyster Bar, Old Town Alexandria, while adhering to all business guidelines and policies.

Specifics:

Responsible for and manages the host stand

• Directly responsible for training of hosts
• Creates host schedules on a weekly basis in 7shifts
• Ensures host team is properly and consistently following JLRG policies and standards
• Serves as property subject matter expert for Resy: creating floor plans, booking windows, table capacity, turn times, and waitlist policies
• Manages reservation bookings and communicates guest count, VIP’s, noted allergens, special requests to leadership team and staff
• Maintains and updates Host Information Sheet
• Ensures print menus are correct and up to date
• Ensures host team is aware of server sections, specials, current oyster selection, bar staff on duty, local events impacting business (shows/events), and any large party or private events

Responsible for and manages the front of house support team

• Create draft schedules weekly for the support team in 7shifts
• Communicates and manages interview process for all open support team positions
• Directly responsible for training of the support team
• Maintains and updates support team’s side work sheet

Monitors, manages, and tracks sales, costs and purchases

• Participates in weekly and monthly P&L meetings, creating action plans to drive sales, control costs, or rectify any inaccuracies/issues
• Creates plans and sales strategies to achieve daily sales goals
• Participate in weekly managers meeting and daily pre-shift meetings

Daily FOH Management Duties

Partner with and effectively communicate with other managers on duty

• Conducts daily pre-shift meetings with the entire restaurant staff
• Respond to and resolve issues among staff immediately
• Document any attendance, no-call/no-shows, or un-excused absences
• Communicates details about the shift in the daily logbook

Guest Relations

• Touch base with tables throughout service ensuring guests are satisfied with their food and their experience
• Keep GM updated on guest issues, VIP reservations, special requests
• Run food for any re-fires or noted allergies

Convey Menu Changes, Updates, and Specials to FOH team

• Remain in contact with BOH team through service
• Ensure oysters, specials and 86’s are loaded into TOAST correctly

Assist all hourly FOH staff during service

• Ensure support staff are working and rotating to meet business needs, positioning team throughout service to run food and drinks as detailed in the steps of service and effectively pre-bus and re-set tables
• Assigns pre and post shift side work
• Makes sure reservation requests are being honored to best of our ability
• Ensure server sections rotate and seating assignments are fair to servers
• Manage and communicate with unseated reservations and waitlist guests
• Help servers and support staff by managing incoming traffic/overflow
• Run oysters and drinks to maintain steps of service standards
• Help bus and re-set tables during peak times