Front Desk Receptionist

Job Summary

We are seeking a dedicated and customer-focused team member to provide exceptional service to both our clients and their dogs. This role plays a key part in creating a warm, welcoming environment while ensuring a safe, organized, and positive experience for every guest. The ideal candidate has a genuine love for dogs, strong communication skills, and a commitment to helping retain existing clients while attracting new ones.

Availability must include weekdays, evenings, weekends, and holidays.

Key Responsibilities

• Provide hands-on care for dogs, including escorting them to designated rooms and yards
• Perform intake body checks upon arrival and report any concerns
• Maintain clear, consistent communication with pet owners regarding their dog’s stay
• Communicate effectively with back-of-house staff to ensure seamless care and operations
• Assist kennel staff during downtime and support daily operations as needed
• Complete additional tasks and projects as assigned by management
• Deliver outstanding customer service by greeting clients by name and maintaining a polite, professional demeanor at all times
• Ensure all guest requests are handled promptly to support comfort, satisfaction, and safety
• Manage reservations, cancellations, and no-shows in accordance with company policies
• Schedule and maintain appointments using designated systems
• Answer phones and emails professionally, routing inquiries as needed
• Conduct facility tours and review pet profiles, waivers, and services with clients
• Stay informed on current services, promotions, and pricing to effectively educate clients and maximize sales opportunities
• Monitor and maintain inventory for reception and kennel-related supplies
• Report maintenance or equipment issues promptly to management
• Maintain organization of both electronic and physical files
• Prepare necessary paperwork for upcoming shifts
• Ensure the reception area remains clean, organized, and presentable at all times
• Receive and organize deliveries
• Participate in team meetings and contribute to overall team success
• Follow all company policies, procedures, and applicable regulations
• Maintain knowledge of vaccination requirements, schedules, and standards

Qualifications

• High School Diploma or equivalent required
• 1–3 years of relevant experience required (3–5 years preferred)

Core Competencies

• Strong customer service and client relationship skills
• Leadership mindset and ability to take initiative
• Excellent verbal, written, and phone communication skills
• Strong organizational and time management abilities
• Ability to prioritize tasks and problem-solve effectively
• Professional presentation and demeanor
• Proficiency with computers and basic office programs
• Attention to detail and accuracy
• Strong teamwork and collaboration skills
• Flexibility and adaptability in a fast-paced environment

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour