Front Desk Receptionist

Job description

We are seeking a professional and courteous receptionist to be the first point of contact for our two wellness clinics located in Albany and Oakland. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle various administrative tasks efficiently. As a receptionist, you will play a crucial role in creating a positive and welcoming experience for visitors and employees, rescheduling appointments, selling our various services, and maintaining the main spaces of the clinic.

This role reports to the Clinic Operations Manager.

Responsibilities:

Front Desk Management:

• Greet and welcome visitors with a warm and friendly demeanor.
• Manage incoming calls, texts, and emails directing them to the appropriate person
• Maintain a neat and organized reception area.
• Client education of packages and services offered
• Provide information to clients and assist them with any inquiries.
• Rebooking clients for follow up appointments

Administrative Support:

• Coordinate and schedule appointments, and help maintain our practitioners schedules.
• Assist with general clerical tasks including client files, running errands, receiving and distributing incoming mail and packages.
• Market research for the founder as she builds out the clinic.
• Filing emails at the end of each workday.
• Adding wellness events and workshops to the company calendar and website.
• Create, manage and maintain the company’s Instagram account with direction from founder

Office Maintenance:

• Ensure the reception area is well-stocked with necessary supplies.
• Cleaning and maintaining the clinic space.
• Report any maintenance or security issues promptly to the clinic manager.
• Completing clinic inventory monthly

Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a similar role is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Mac operating system (Drive, Sheets, Google Docs)
• Professional appearance and demeanor.
• Ability to maintain a calm clinic environment

Additional Requirements:

• Punctuality and reliability.
• Ability to maintain confidentiality.
• Strong customer service orientation.
• Adaptability and a willingness to take on various tasks.
• Knowledge of basic office equipment and procedures.
• Social Media Skills

Compensation:

$18 - $20 depending on experience level.

Additional Benefits: monthly in clinic services and discount for immediate family members

If you meet the above qualifications and are ready to contribute to a positive and efficient work environment, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 10 – 20 per week

Ability to Relocate:

• Albany, CA 94706: Relocate before starting work (Required)

Work Location: In person