Front Of House - Captain

Supervise daily front-of-house operations, ensure guest satisfaction, and support the F&B manager . Responsibilities include leading service staff, managing guest experiences from arrival to departure, coordinating with the kitchen, handling payments, and ensuring service standards and cleanliness are maintained.

Guest services

• Greet, seat, and assist guests throughout their dining experience.
• Present menus, highlight specials, and take orders.
• Handle guest inquiries, concerns, or complaints with professionalism and a focus on problem-solving.
• Process payments accurately and efficiently.
• Establish rapport with guests to build loyalty and gather feedback.

Staff and team supervision (Subject to relevant experience)

• Lead, supervise, and train the front-of-house team to ensure service standards are met.
• Act as a supervisor on duty in the manager's absence.
• Assist with opening and closing duties and checklists.
• Support and empower teammates during busy periods.
• Communicate clearly with staff, using professional language.

Operational duties

• Coordinate with the kitchen to communicate menu questions, special requests, and wait times.
• Ensure food and beverages are served correctly and promptly.
• Maintain cleanliness and organization of the dining and service areas.
• Uphold all policies, including health, safety, and sanitation standards.
• Set up tables and assist with banquet setup tasks when needed.