Front Office Manager (Sheraton Athlone Hotel)

Elevate Your Career with an Exclusive Opportunity at the Sheraton Athlone Hotel

Are you an accomplished hospitality professional with a strong background in 4 or 5 star classification hotels? If so, we have an exceptional opportunity for you to lead our Front Office team as Front Office Manager at the Sheraton Athlone Hotel.

As Front Office Manager at the Sheraton Athlone Hotel, you will report directly to the General Manager and serve as the driving force behind our guest-facing operations.

Creating a positive work environment where team members can grow, feel cared for and enjoy their work, is an essential part of this leadership role.

In this pivotal leadership role, you will inspire and guide a dedicated Front Office team to deliver exceptional, memorable experiences that embody the warmth and professionalism synonymous with the Sheraton and Marriott brands.

You will oversee all aspects of Front Desk operations, from guest arrival through departure, ensuring every touchpoint reflects our commitment to service excellence. Your responsibilities will include strategic planning, operational oversight, and continuous team development, all while maintaining the highest standards of efficiency and brand compliance.

Your Key Responsibilities:

• Lead, mentor, and develop the Front Desk team through effective coaching, training, and performance management
• Plan and execute daily Front Office operations in full alignment with Marriott SOPs and Sheraton brand standards
• Drive implementation of Marriott Bonvoy initiatives and service innovations within your department
• Optimize guest satisfaction scores through refined arrival, departure, and reservation management procedures
• Proactively enhance revenue through strategic promotion of hotel facilities, local attractions, and targeted upselling
• Partner closely with Housekeeping to ensure seamless room readiness, allocation, and turnover
• Participate actively in Head of Department meetings and daily operational briefings, contributing strategic insights
• Oversee end-to-end recruitment, onboarding, and continuous professional development of team members

We are seeking an accomplished hospitality professional who combines operational expertise with genuine passion for guest service and team leadership. The ideal candidate will bring:

Essential Experience:

• Minimum 2 years at Front Office Manager level within a comparable hotel property
• Proven track record of leading teams and driving measurable improvements in guest satisfaction
• work: 39hrs /week.

Technical Competencies:

• Advanced proficiency in Front Office Systems, with Opera PMS experience highly preferred
• Strong working knowledge of reservations platforms, channel management, and revenue optimization principles
• Competency in Microsoft Office Suite and hotel operational reporting tools

Core Skills:

• Exceptional verbal and written communication skills in English
• Outstanding organizational abilities with keen attention to detail
• Strong interpersonal skills with natural ability to build rapport with guests and colleagues
• Solution-focused mindset with proven ability to handle challenges calmly and professionally
• Flexibility to work varied shifts including evenings, weekends, and holidays as operational needs require

Personal Attributes:

• Professional demeanour with polished presentation
• Energetic, hands-on leadership style
• Commitment to fostering a positive, inclusive team culture

We recognise that exceptional talent deserves exceptional rewards. As a valued member of the Sheraton Athlone Hotel team, you will enjoy a comprehensive benefits package designed to support your wellbeing, career growth, and work-life balance:

Compensation:

• Competitive salary commensurate with experience
• Performance-based incentives and recognition programmes

Wellness & Lifestyle:

• Complimentary membership to our on-site Leisure Club facilities
• Exclusive discounted rates at our luxurious Spa
• Free secure car parking while on shift
• Meals provided during all shifts
• Bike to Work Scheme

Travel & Hospitality Perks:

• Preferential accommodation rates across all Hodson Bay Group properties
• Marriott Explore Rate: Enjoy significantly discounted stays at 9,700+ Marriott International hotels across 144 countries worldwide
• Friends and family discount eligibility

Recognition & Development:

• Manager of the Quarter awards and recognition initiatives
• Ongoing training and professional development opportunities
• Clear career progression pathways within Marriott International and Hodson Bay Group
• Access to Marriott's global learning and development platform

Work Environment:

• Active Health & Wellness Club membership, promoting team camaraderie and work-life balance
• Supportive, inclusive workplace culture with regular team events and activities

As part of the Hodson Bay Group—proudly holding Gold certification in Fáilte Ireland’s Employer ExcellenceProgramme, Silver accreditation from Investors in Diversity, and recently recognised as one of Ireland’s HappiestWorkplaces for 2025 in association with

The Sunday Times . the Sheraton Athlone Hotel is committed to fostering aculture of growth, opportunity, and continuous development for driven and ambitious team members.

Job Type: Full-time

Pay: €34,000.00-€50,000.00 per year

Ability to commute/relocate:

• Athlone, CO. Westmeath: reliably commute or plan to relocate before starting work (required)

Work Location: In person