Front Office Supervisor

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
• This position is front facing, contributing to clinic volume
• Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
• Monitor referral data and KPI’s
• Manage clinic front office labor, schedules and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
• Perform other duties or special projects as assigned.

BENEFITS

• • Competitive compensation with ability to earn performance-based incentives
  • Foster a positive work environment by living clinically through PT Solutions core values
  • Professional development and career progression
  • Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic.
• Working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.