General Manager

Castleknock Golf Club is an exceptional parkland golf course in the heart of Dublin 15. We are seeking to recruit a General Manager with complete oversight of the entire facility. This role will report to the Head of Operations

Responsibility for the management, professional delivery and development of all aspects of the golf operations, ensuring that member and guest expectations are consistently met or exceeded, proactively identifying additional sales and marketing opportunities, consistently delivering customer service excellence and maximising revenues and profitability from each revenue stream. Areas of responsibility will include golf shop, locker room, outside golf services, golf specific sales and marketing, the members’ club, facility’s administration, organisation of competitions, corporate days and pro-ams and liaising with green keeping staff in the upkeep, maintenance and development of the course. It will include a proactive role in the relationship management of the club to attract new members and retain the existing ones. Oversight of the clubs Food and Beverage and Restaurant.

Key responsibilities:

Strategic

To work with the Facility Managers and fellow Heads of Department to provide a clear vision of where the business is going. To regularly review plans to take into account changes in the environment in which the facility operates, making recommendations for capital improvements, supplies and equipment.

Operations

• Draw up and implement operational plans for each area, ensuring that objectives are specific, measurable, achievable, and realistic, timely and support the vision for the facility.

• Monitor and evaluate achievement of objectives in each area, implementing changes to operational plans as needed to ensure overall success for the golf facility.

• Review and develop standard operating procedures for each area to ensure maximum customer satisfaction.

• Produce weekly KPI reports on financial performance, stock control, course utilisation, sales and marketing activity and human resources.

• Oversee the care and maintenance of all the physical assets of the golf facility.

• Implement Health and Safety procedures that comply with up-to-date legislation, are clearly communicated, effectively monitored and regularly reviewed

• Assure operational compliance with current legislation.

• Prepare for, attend and contribute to all departmental and organisational meetings.

People

• Communicate regularly and effectively with individuals, managers and teams within the organisation and act as a role model of professionalism.

• Provide effective team leadership, giving direction to staff and motivating and supporting them to achieve individual and team objectives.

• Manage staff scheduling procedures, monitoring their effectiveness to ensure operational requirements are met and a high level of customer service is maintained at all times.

• Produce succession plans for all aspects of golf operations, identifying workforce requirements needed to achieve the future objectives of the facility.

• Recruit, induct, monitor and develop staff and complete regular performance reviews.

• Ensure that all staff have appropriate opportunities to develop skills, knowledge and experience to enhance their performance.

• Ensure all Human Resource issues are managed professionally, consistently and fairly, ensuring compliance with up-to-date legislation.

Financial

• Comply with organisational policies relating to on site accounting, payroll, purchasing, inventories, banking and maintain controls to safeguard funds and assets.

• In conjunction with the facility managers, coordinate the development of operating and capital budgets to support achievement of business objectives.

• Monitor and analyse operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximising efficiency and profitability.

• Comply with standard operating procedures for accurate stock control and monitor to ensure all staff adhere to these procedures.

• Achieve revenue and contribution targets and identified Key Performance Indicators (KPI’s) for each aspect of golf operations.

• Establish and monitor compliance with all purchasing policies and procedures.

• Develop a green fee rate management plan each quarter, monitor and report progress.

Sales

• In conjunction with the Marketing Manager develop a coordinated sales and marketing strategy covering all areas of golf operation, in line with the corporate strategy for the facility.

• Manage the sales process for membership, corporate and societies, from responding to initial enquiries to successfully closing sales

• Ensure that all promotional activity is properly structured, communicated and delivered.

• Initiate and manage programmes to provide members and other customers with a variety of innovative functions, programmes and events.

• Create ongoing in-house promotions and activities to stimulate revenue in different areas of golf operations.

• Proactive in developing publicity opportunities and effectively dealing with the media in line with the corporate strategy for the facility.

• Maintain customer databases for use in promotional activities

Customer Experience

• Identify and develop value added products and services to enhance the customer experience.

• Stimulate innovation, encouraging staff to think outside of the box and put forward new ideas.

• Ensure that the team consistently deliver excellent customer service, thereby achieving maximum customer satisfaction.

• Communicate effectively with external organisations, individuals and agencies.

Benefits

• Excellent Salary
• Annual bonus based on achieving KPIs
• 20days annual leave plus 10 public holidays
• Birthday day off
• Cyle to work scheme
• Discounts on shop retail
• Complimentary golf rounds

This is a five over seven day position. Weekend work is essential and during the season a minimum of 2 weekends per month is required.