Global Technical Support Intern

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: Global Technical Support Intern During this internship you will learn a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Our Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position where you can learn about these qualities. Internship location – Dublin, Ireland Internship duration – 6 months, starting January 2025

Job Description:

Your day to day

• Conducts test scenarios with code, software devices and endpoints.
• Work directly with external developers on merchant integration issues and to assist provide technical support, consulting and best practices.
• Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
• Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
• Supports software involved with merchant payment processing.
• Supports onboarding of merchants with a payment processing solution.
• Team Projects

You will bring:

• This opportunity is ideal for a current student pursuing an undergraduate degree in IT or a related field.
• Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
• Should feel brave leaping into the unknown and always be able to ask why. (Curious, motivated, self-serving, ability to take risks in a supportive / safe environment).
• Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite)
• Collaborate with internal and external partners toward problem solving
• Technical trusted advisor for our merchants
• Spends less time worrying about the problem and more time focusing on how to solve it
• Good communicator both written and verbal
• Experience in a role that puts you in direct contact with customers or clients.
• Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy)
• Fluency in English

Technical Requirements:

• Studying Computer Science, Data Centre Networking, Information Systems & IT, Software Development, Business & Technology or closely related
• Experience, ideally in web development in one or more of the following: Java, JavaScript, PHP, SQL, or Python
• Experience in creating and troubleshooting web services, such as SOAP and REST
• Basic understanding of Firewalls, proxy, HTTP, server-side, client-side, TCP/IP
• Experience with Software Application Debugging and troubleshooting

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.