Groups & Events Coordinator - Innside Milano Torre Galfa

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

Mission: Maximises profit in all hotel areas through the planning and coordination of groups, and the sourcing and planning of hotel events, manage the meeting planner or client directly to ensure that quality and service standards exceed client expectations at all times.

What will you be doing?

• From the signing of the contract, you will be the person responsible for the group, acting as liaison between the group and the hotel.
• Prepare quotes for all requests for social events and meetings always with the aim of obtaining the greatest possible business both in terms of catering and in meeting rooms and other hotel services. Once these services are confirmed, the corresponding service contract will be drawn up.
• Ensure the coordination of all the group’s operational details and events by effectively informing all departments involved of the features and services required to carry them out successfully.
• Follow up deposits and payments according to the dates stipulated in the contract by updating the pro-forma invoice and sending it to the client when necessary.
• During the group's stay you are present at the hotel maintaining continuous contact with the client, supporting the operation and ensuring that everything runs as planned.
• Perform a review of the group/event invoicing ensuring that it has been done correctly.
• Participate in daily service order (Food & Beverage) and group summary meetings with all departments involved in the operation.
• Participate in inspection visits supporting the groups/sales department, mainly for visits that require extensive technical and structural knowledge of the hotel.

What are we looking for?

• Fluent in Italian and English, a third language would be an asset.
• University degree, preferably Tourism or Hospitality, Marketing or similar.
• Knowledge of hotel management and/or Customer Experience tools.
• Previous experience in the same position in hotels of similar category.
• Friendly, outgoing, and positive.
• Excellent organizational skills and ability to find solutions.
• Attention to detail.
• Excellent communication skills.
• Flexibility and enthusiasm are key for this position.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

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