Guest Experience Host

How would you like to spend your day surrounded by the beautiful Australian rainforest? If this sounds good to you then we have the ideal role for you!

We have several exciting opportunities for casual staff members to join our team in at Otway Fly Treetop Adventures.

Nestled amongst the beautiful landscape of the Otway’s, our Treetop Walk and Zipline is a stunning experience for all our visitors. Our small and friendly team are what make this experience full of long-lasting memories

About the Roles

All of our roles are focused on ensuring that our guests are having the most amazing experiences, and here at Merlin we have a real focus on FUN!!! Our team members are the friendly welcoming faces of Otway Fly, ensuring that all guests receive the best customer service from start to finish.

As a Guest Services Host, your duties include but are not limited to maximising all sales within the department outlets (tickets, retail and food & beverage), using up-selling and promotional tools provided; meeting daily tasks and sales targets set by management; and ensuring cleanliness of outlets and surrounding areas.

Please note that all roles will be required to work some weekends and school holidays.

About You

The ideal candidate for any of these roles will have a passion for guest experience and creating magical memories for our customers. They will be proactive in their approach to customer service with a positive attitude towards interaction with our guests and upselling techniques.

Benefits

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.