Guest Experience Operations Manager

Overview
We are seeking a dynamic and energetic Guest Experience Operations Manager to lead and elevate the guest journey within our vibrant hospitality environment. This role is pivotal in ensuring exceptional service delivery, seamless operations, and a memorable experience for every guest. As a key leader, you will oversee daily operations, manage staff, and foster a welcoming atmosphere that encourages repeat visits and positive reviews. Your passion for hospitality and leadership will drive team success and uphold our commitment to outstanding guest satisfaction.

Duties

• Lead and supervise the guest services team, including shift management and staff scheduling to ensure smooth daily operations
• Oversee event planning and management, coordinating with various departments to execute successful functions and entertainment experiences
• Implement and monitor service standards to deliver exceptional customer service consistently across all touchpoints
• Manage cash handling procedures, including transactions, reconciliations, and financial reporting with accuracy and integrity
• Write detailed reports on operational performance, guest feedback, incident documentation, and improvement initiatives
• Supervise guest interactions, resolving issues promptly to maintain high levels of satisfaction and loyalty
• Lead onboarding and provide ongoing training to ensure staff development and service excellence
• Plan and execute events while creating engaging marketing content to promote the brand
• Develop and innovate new bubble tea flavors and specialty craft beverages
• Lead by example

Experience

• Demonstrated leadership skills with experience supervising teams in fast-paced environments
• Extensive customer service background within hospitality, resort, or restaurant settings emphasizing guest satisfaction
• Experience in shift management, cash handling, and report writing to support operational excellence
• Prior assistant manager or supervisory roles inhospitality venues preferred
• Strong communication skills with the ability to lead teams effectively and handle guest concerns professionally

Join us if you’re passionate about creating unforgettable experiences! We’re dedicated to fostering a lively atmosphere where guests feel valued from the moment they arrive. Your leadership will inspire your team to deliver top-tier service while managing all aspects of operations efficiently.

Job Type: Full-time

Pay: $56,000.00-$60,000.00 per year

Benefits:

• Discounted or free food

Work Location: In person