Guest Service Intern

Job opening criteria

The company

It started with a dream-a passion to create a five-star boutique hotel experience in the Caribbean.And it was realized in one of the most beautiful places on earth, Cap Cana in the Dominican Republic. Eden Roc Cap Cana is a unique and secluded property nestles in the exclusive, beachfront community of Cap Cana at the eastern tip of the Dominican Republic.

Surround by a tropical forest with ecological marvel, with pristine beaches, towering cliffs, a Jack Nicklaus signature golf course and a bustling Marina. Solaya Hotels & Resorts chose this heaven on earth as the ideal spot to build their first ultra-luxurious property, the model for future developments in the Caribbean, United States and Europe.

Solaya's unique concept for Eden Roc Cap Cana blends the impeccable standards of the great resorts along the French and Italian Rivieras with the warmth and relaxed charms of the Caribbean. Think of the magnificent architecture along the French and Italian Rivieras. Add a touch of Spanish Colonial design. And now imagine an enclave of these storybook villas set among the dreamy landscape of the Caribbean. It is a unique interpretation of Mediterranean Riviera romance with a Caribbean twist.

Furthermore Eden Roc Cap Cana is proud to be the first member of Relais & Chateaux properties in Dominican Republic, an exclusive collection of 520 of the finest charming hotels and gourmet restaurants in 60 countries. Their mission is to spread the Art of life across the globe by selecting outstanding properties with a truly unique character.

Job description

We are currently looking for a Guest Services Intern to join this stunning Eden Roc Cap Cana team today!

As a Guest Services Intern, supports different property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and manage guests within the lobby. Supports the tracking and resolution of service issues.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Anticipate and solve the needs of customers.
• Speak with other people using clear and professional language, and prepare and review accurate and complete written documents, answer the phones using the appropriate label.
• Develop and maintain positive working relationships with others.
• Ensure compliance with expectations and quality standards.
• Perform other reasonable work tasks as requested by supervisors.

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability
Profile description

Education: High School Graduate or equivalent. Hotel Management Diploma / Degree an asset or in process.

Experience: Indistinct.

Technical Competencies & Skills: Knowledge of hotel products and services, Fluency in local language (Spanish), Fluency in English, Knowledge of another languages preferably.