Guest Service Manager

Manager, Guest Experience

Welcome to the Roadhouse, re-invented. We’re about fresh ingredients prepared in-house, always indulging outrageously, and never letting a road trip become a guilt trip. We’re about making every journey better and every plate a delicious one.

Ready to hit the road at the Original Roadhouse?

As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.

Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

3. ROADHOUSE PERKS:

● Flexible scheduling

● Competitive wages

● A complimentary Management Meal during every shift

● 20% employee discount dining card valid at all Cara brands

● Growth and advancement opportunities within the restaurant

● Career advancement opportunities in a company that has more than 700 restaurants across Canada

Overview:

● Responsible for timely progress through the Restaurant Leader Certification Program, taking on additional responsibilities as learning and skill enhancements happen

● Assists in the day-to-day leadership and management of a Kelseys restaurant as directed by the General Manager (GM)

● Accountable for key financials and KPI's in partnership with the management team

● Develops the ability to effectively run both dining room and kitchen operations and lead all shifts to Brand standard

● As a fully trained manager, supports the GM in all aspects of operating a "Benchmark Restaurant" to the Brand standards, creating a perfect guest experience every time while focusing on on-going associate development

Core Role:

● Guest Experience

● People Development

● Sales and Profitability

● Standards and Controls

Qualifications:

• Smart Serve certification
• Legally entitled to work in Canada
• Post secondary degree or diploma in Hospitality or Food Service or equivalent experience

Leadership Fit Criteria:

● Drive - You are happy, but not satisfied. You keep raising the stakes with your associates, your operation and most importantly, yourself. You are not afraid to take decisive action.

This inspires confidence in your associates and helps drive a perfect Guest experience every time.

● Inspiration - You are a new-fashioned leader. You are a collaborator and you build teams that are rich in talent and self-motivation. Your style is not rigid, but flexible, and you can accommodate the styles of others in your own. Most of all, you act with integrity, value diversity and create a contagious passion around pleasing your Guests.

● Anticipation - You can imagine what the future will look like and you can create a vision for growth. This makes you highly proactive. You also understand the business and how things inter-relate, and can manage both the big picture and the smallest detail. You anticipate barriers that lie ahead and this make you more willing to take the appropriate risks.

● Focus - You can set priorities and work fast. You do not fear ambiguity and change, but feel comfortable with both. You can separate what is urgent from what is important while staying agile and adaptable at all times.

Job Types: Full-time, Permanent

Pay: $18.50-$21.00 per hour

Additional pay:

• Overtime pay
• Tips

Benefits:

• Discounted or free food
• Flexible schedule
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality Management: 2 years (preferred)

Work Location: In person

Expected start date: 2025-01-27