Guest Service & Manager On Duty Trainee (2025) - Crowne Plaza Amsterdam-South: Ihg Academy

Main tasks

• You will attend meetings and training sessions if required.
• You will be(come) familiar with fire procedures, hotel security procedures, hotel safety and health procedures and hotel facilities.
• You will ensure a high level of guest satisfaction is maintained and assist guests when they have problems in their rooms.
• Regular inspections of hotel rooms will be carried out by you.
• You will support and guide all departments in challenging situations, particularly when a guest requests to speak with the manager over an issue of concern.

Managerial responsibilities

• You will coordinate emergencies and the evacuation of guests in case of a fire, a bomb threat or other dangerous situations.
• You will be familiar with both short- and long-term marketing campaigns.
• You will be knowledgeable about marking and sales initiatives across the six continents.

Skills & Qualifications

• Hotel Management School/MBO student

• Some executive experience is preferred
• Completely proficient in both English and Dutch (requirement)
• Can write and speak in an additional foreign language is a pre
• Good and effective communicator
• Stress-resistant
• Good physical care and personal grooming standards
• True Service- and Hospitality mindset
• Leadership capability

Rewards

Some of our Benefits are:

• An allowance of €750,- per month gross.
• A uniform which will be cleaned by our laundry services
• A meal (warm/cold) in our staff restaurant
• "Kijkje in eigen keuken", experiencing the full guest journey in the guests' shoes
• A possibility to stay in our other 6000+ IHG hotels worldwide for a special employee rate!