Guest Services Manager

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff.

Your Role

As a Guest Services you'll be responsible for achieving the smooth and professional running of the hotel in accordance with the hotel policy.

You will ensure delivery of excellent guest and team member experience whilst meeting the hotels business objectives.

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist our fun hunters arriving and departing the hotel through the check in and departure process
• Supervise crew staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
• Be a thoughtful and energetic leader by providing motivation and support to the team
• Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach
• Be an expert on the hotel and the surrounding area, know it inside and out to enhance the experiences for our guests
• Build and strengthen relationships with existing fun hunters to provide guests with stays that are very much out of the ordinary, enabling future booking
• Set the vibe by planning and executing team building activities so our crew feel’s part of Moxy's open and playful work environment
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Accountabilities

Guest Relations maintaining a visual presence in Front of House area & be primary point of contact for all Guests upon entering the hotel

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• Report all maintenance issues.
• Carry out one fire walk per shift and complete fire register.
• Deal with VIP visits, receive and deal with VIP and Marriot Bonvoy members, make sure their rooms are checked and they have the correct amenities in the room and any extras needed.
• Carry out site inspections.
• Deal with floats & key issues.
• Be a member of our green team- Green Champion.
• Act as Fire Marshall.
• Carry out three bedroom checks per shift.
• Be a member of the hotel first aid team & deal with any employee or guest accidents.
• Deal with customer complaints and operational issues. Answering complaint letters and comments. Ensure complaints are followed up & feedback is given to appropriate HOD.
• Complete Shift report at end of each shift & log all incidents.
• Carry out any other reasonable request from a senior manager.
• Participate in Head of Department-, Operations & any other meetings as required.
• Departmental trainer -assist with training of staff & conduct sessions where needed within the Hotel.
• Ensure that all entrances are secured throughout the day.

Required Skills:

• A positive attitude and passion for providing exceptional guest service.
• High levels of enthusiasm, motivation, and self-confidence.
• The ability to manage own workload/self-starter.
• Attention to detail.
• Creative, innovative & willing to share ideas.

Experience:

• Knowledge of Marriott and/or the hospitality/service industry.
• Operational experience in relevant field (e.g. F&B, Front Office etc.).
• Evidence of a standards and quality focused approach to their role.

MOXY Hotels Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy

Job Types: Full-time, Permanent

Benefits:

• Employee assistance program
• On-site gym

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Weekend availability

Education:

• Leaving Certificate (preferred)

Work Location: In person