Guest Services Manager

Huka Lodge is set among established gardens along the banks of the surging Waikato River.

We are now looking for a Guest Services Manager to lead the Front office team

We now have an exciting opportunity for an Guest Services Manager to join The Huka Lodge team as we embark on our reopening after an extensive renovation.

Renowned for our relaxed and friendly first-name service, our people offer the magic that keep our friends returning for more.

The Role

This senior leadership position will see you:

• Manager and coordinate all guest relations operations
• Creating and curating the ultimate guest experiences
• Ensuring the small Guest Service team have the available resources and training to deliver great service, through effective communication, handovers and briefing meetings
• Planning and assigning work through effective rostering management and controlling labour costs according to budget

You will also work closely with department leaders to support and assist them across all day-to-day operational issues. Your day will be spent welcoming guests on arrival, managing all Guest Services, Housekeeping and driving a positive team culture to enhance the guest experience and deliver business goals.

We are looking for a passionate and energetic hospitality professional who can effortlessly move between strategic management as well as being a hands-on leader who can support the small team in daily operations.