Helpdesk Support Engineer

RESPONSIBILITY

• Monitor and observe system alerts or out-of-the-normal system behaviors.
• Follow incident isolation procedures to identify and verify faults before applying problem resolution scripts to fix the issue or escalate it.
• Perform consolidation of records for reporting for monitoring, analytics, or audit purposes.
• Perform post-change system health checks to verify that the changes didn't cause undesirable behaviors.
• Manage the life cycle of incident tickets from creation, update, and escalation to closure.
• Review and verify the accuracy of operational scripts. Suggests areas of improvement.
• EXPERIENCE AND SKILLS NEEDED
• Possess a Nitec, diploma, or degree, preferably in engineering or information technology.
• Work in teams of 12-hour rotation shifts that span across weekends and public holidays.
• Able to follow documented work instructions and procedures.

Job Type: Full-time

Pay: $4,000.00 - $5,000.00 per month

Experience:

• Helpdesk Support Engineer: 1 year (Preferred)

Work Location: In person