Helpline Representative

At Gaia Reforestation, we are committed to healing the planet, one tree at a time. We’re looking for a dedicated Helpline Representative to be the first point of contact for individuals and organizations passionate about reforestation and sustainability. If you’re enthusiastic about making a difference and love connecting with people, this is the role for you!

Your Role:

As a Helpline Representative, you will:

• Answer calls and inquiries from individuals, partners, and organizations about Gaia Reforestation’s projects and initiatives.
• Provide accurate information about our reforestation programs, donation opportunities, and volunteer activities.
• Assist with troubleshooting and resolving concerns related to donations, participation, or project updates.
• Maintain a positive and professional tone in all communications, ensuring exceptional service.
• Keep detailed records of interactions to improve customer engagement and efficiency.
• Collaborate with the outreach and operations teams to stay informed on the latest project developments.
• Act as an ambassador for Gaia Reforestation, promoting our mission and values at every interaction.

Qualifications:

We’re looking for someone who has:

• Excellent communication skills (both verbal and written).
• A passion for environmental sustainability and reforestation.
• Prior experience in customer service, call centers, or helpline roles (preferred but not mandatory).
• Strong problem-solving abilities and attention to detail.
• The ability to handle multiple inquiries efficiently while maintaining a calm demeanor.
• Proficiency in using call management systems and CRM software (or willingness to learn).
• Bilingual proficiency (e.g., English and French) is a strong asset.

What We Offer:

• A full-time position with flexible hours.
• Competitive salary and benefits package.
• Training on Gaia Reforestation’s mission, programs, and systems.
• A chance to work with a passionate team dedicated to environmental restoration.
• Opportunities for professional growth and involvement in impactful sustainability projects.

How to Apply:

If you’re ready to become a voice for change and help make the world greener, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re passionate about reforestation and how your skills align with this role.

Job Type: Permanent

Pay: $63,804.23-$73,969.95 per year

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person