Hospitality - Human Resources Manager

Argus Hospitality Group - Human Resources Manager

Position Summary
The Human Resources Manager (HRM) will be instrumental in aligning HR practices with the strategic goals of Argus Hospitality Group. This role requires a strategic leader, dedicated to enhancing employee engagement, talent acquisition, and development across all properties. The HRM will lead a dynamic HR team, ensuring effective HR service delivery throughout our hotels and restaurants. The HRM will also serve as a trusted advisor to leadership, promoting a culture of excellence and operational efficiency.

Responsibilities
Based out of the Manhatton Support Office and reporting to the Director of Hospitality, responsibilities and essential job functions include, but are not limited to the following:

Strategic HR Leadership

• Develop and implement HR strategies that align with the overall business objectives of the hospitality group, working closely with the Director of Hospitality and Hotel General Managers at the property level.
• Lead, mentor, and develop the property HR teams to ensure the effective delivery of HR services, fostering a culture of continuous improvement and professional growth.
• Support the implementation of hotel specific performance goals, oversees performance compliance and ensures alignment with strategic objectives.
• Build and maintain strong relationships with community and industry stakeholders.
• Identify, lead and mentor, leaders that are enrolled in the Argus Hospitality leadership program and oversee the bi-annual 7-week leadership program.

• Ensure optimal staffing levels to meet current and future demands by analyzing business needs and trends to forecast staffing requirements.
• Manage annual recruitment hiring events both internal and external.
• Support seasonal hiring needs, led by Resort HR Coordinator.
• Partner with department heads to identify skill gaps and devise targeted recruitment, training, and development strategies.
• Leverage HR metrics and analytics to assess workforce trends and inform data-driven decisions.
• Develop strategic recruitment plans to attract and retain top talent, utilizing diverse channels, including the temporary foreign worker program, online platforms and industry-specific events.
• Create and oversee comprehensive job descriptions, managing the screening and interview processes to prioritize both skills and cultural fit.
• Develop and implement retention strategies to reduce turnover by creating a supportive work environment, offering career advancement opportunities, competitive benefits, and recognition programs that motivate and retain top talent.
• Assist General Managers and Human Resources Coordinators with any gaps in performance management, Performance Improvement Plans, associates that do not complete the probation periods and any dismissals from active employment.

• Assist in the design and implementation of competitive compensation and benefits programs that attract, retain, and motivate top talent. This includes conducting regular market analysis to ensure our hourly wage and salary structures and benefits offerings are in line with industry standards and best practices.
• Oversee the administration of annual increases, timekeeping, benefits enrollment, and compliance with relevant regulations, ensuring a seamless and transparent process for employees.
• Manage all employee benefits and perks together with the Payroll Specialist.
• Collaborate with General Manager and leadership team to develop incentive programs that align with organizational goals
• Evaluate the effectiveness of compensation strategies and make recommendations for improvements.

• Design and implement training programs that address both technical skills and soft skills essential for delivering exceptional guest experiences.
• Collaborate with department leaders to identify individual and team development needs, ensuring that training initiatives align with organizational goals.
• Promote a culture of continuous learning through mentorship opportunities, performance evaluations, and personalized development plans.

• Foster employee engagement and cultivate a positive organizational culture by obtaining regular feedback and addressing identified areas for improvement.
• Champion diversity and inclusion initiatives organization-wide to create an inclusive work environment.
• Implement recognition programs that celebrate outstanding performance and contributions from team members.
• Drive an effective organizational communication strategy to ensure transparency and connectivity across all levels.
• Oversee staff events and celebrations, enhance team cohesion and drive company morale.
• Support the execution of change initiatives.

• Develop and enforce HR policies and procedures that comply with BC Employment Standards, Human Rights, WorkSafe BC regulations, and industry best practices, ensuring consistent application across all properties.
• Ensure annual updates to the Employee Handbook and the Managers Handbook to reflect current policies and legal requirements.
• Develop a close working relationship with Argus Properties Directors (Managing Director, Commercial, Residential, Construction, and Finance) and the HR/Office Manager to ensure close communication between Hospitality division and Argus Properties support office.
• Any other duties as assigned by the Director of Hospitality.

Requirements

• Minimum of 5 years experience in an HR Generalist role
• CPHR Designation is considered an asset
• Ability to build collaborative relationships at all levels of the company
• Working knowledge of BC Employment Standards
• Experience conducting internal investigations while adhering to BC Labor Laws
• Proficient in the use of HRIS systems. Experience working with Payworks and JazzHR are considered an asset
• Experience overseeing HR Department across multiple hotels
• Seasonal onboarding and offboarding - resort experience is considered an asset
• People-oriented with excellent communication, negotiation, and presentation skills
• Collaborative thinking, strategic, experience delivering training programs
• Results driven team player
• Exercise confidentiality
• Fluent in English, both oral and written communication
• Exceptional time management and prioritizing skills
• Ability to work under pressure and handle multiple demands and competing priorities, adapt to new ideas and constant change

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