Host

The Role:

The SpitJack Host/Hostess is the first person to greet our guests at the door. Therefore, you are expected to be well presented, and to treat the guests in a friendly and professional manner. The main purpose of this role to greet and seat guests, while organising and maintaining all reservations in an effective and efficient manner.

The Host/Hostess must be proactive in reviewing all upcoming reservations, managing any special requests, along with generating new reservations, via telephone, email or in person. Organisation and communication are keys skills for this role, as well as the ability to multitask.

Job Benefits:

Person Specification Required:

• Ability to provide warm, friendly and efficient service
• Must have an exceptional grasp of the English language in both spoken and written
• Must be standards driven and detail-orientated
• Excellent communication skills
• Maintain exceptional levels of customer service and evaluate customer service levels with a focus on continuous improvement
• Must be able to maintain composure under extreme pressure
• Must be able to multi task confidently
• Must be very confident with using cloud based computer systems and have an ability to work with Microsoft Word and Excel
• Able to use all social media channels and the ability to post regular updates on behalf of the restaurant

The Ideal Candidate:

• 1 year experience in a similar establishment
• 1 year reception or administration experience
• Fluent in English, second language an advantage
• Available to work 20-25 hours per week
• Have full permission or hold a valid visa to work in the EU