Hotel Duty Manager

We are currently seeking a Duty Manager to join the team at Charleville Park Hotel.

The Role: The Duty Manager will be responsible for ensuring that our guests and patrons enjoy their experience with us through maintaining the highest possible levels of standards. This is a full-time role with varying shift times so requires flexibility.

Reporting to: You will report directly to the General Manager and Operations Manager, who will provide guidance and support to ensure your success in this role.

The Person: We are looking for an enthusiastic and customer-focused individual with experience in hospitality in a leadership role. The ideal candidate should have excellent customer service skills, attention to detail, the ability to lead a team, and excellent communication skills.

The Hotel:

Situated in North Cork, on the Limerick boarder, Charleville Park is one of Cork’s finest four-star hotels. Boasting 91 bedrooms and suites, extensive leisure facilities, ample free car parking on site, and complimentary high speed WIFI, Charleville Park Hotel is your ideal base for your next getaway. Our spacious, well-appointed rooms are designed to accommodate families of all sizes, ensuring everyone enjoys a comfortable stay. We also welcome furry friends, as we are proud to be a pet-friendly and dog-friendly establishment.

One of Six properties within the Só Hotel Group. Só Hotel group we invest in people, providing clear professional growth including team and management development. We believe great hospitality is provided by great people!

Key Responsibilities include:

• To oversee the smooth running of all departments.
• To be responsible for all day-to-day queries, complaints, or problems that arise in the hotel.
• To ensure the highest level of customer care is always practiced.
• To assist with the training of employees where necessary.
• To liaise daily with Operations Manager to forecast business on a weekly basis and to plan accordingly.
• To assist and carry out training as required and to document the same.
• To ensure all back of house areas are clean at all times i.e. back hallways, staff canteen, changing rooms, and staff lifts and services areas.
• To attend the weekly head of department meetings.
• To ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the premises.
• To observe all safety rules and procedures.
• To undertake a correct handover from the previous shift and be fully aware of all activities in the hotel
• To ensure that all hotel staff on duty are provided with the necessary information in regard to the relevant activities that are taking place in the hotel.

Benefits:

The Só Hotel Group is an awarding company to work for. We are very proud of our team and value their commitment to creating positive experiences for our guests and colleagues alike.

In return, we offer an exciting, vibrant, positive and rewarding working environment. Some benefits employees of Só Hotels enjoy are as follows:

• The provision of ongoing training and development opportunities
• Employee Recognition Awards
• Free car parking
• Career enhancement/progression opportunities
• Group Employee Discount Scheme
• Free Meals on duty
• Complimentary use of The Leisure Club
• Complimentary Coffee
• Bike to work scheme
• Employee Assistance Program

At this time, we are not seeking assistance from recruitment agencies for this role.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Charleville, CO. Cork: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• Hospitality Duty Manager: 2 years (required)

Language:

• Fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person