Hotel Duty Manager

Specific requirements:

Ø To liaise with all HOD’s on a daily basis to ensure sufficient staffing levels.

Ø To ensure that the operation in all areas is running as is the agreed standard and follow up any discrepancies with the relevant HOD’s.

Ø To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.

Ø To ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.

Ø To patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.

Ø To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.

Ø To take control and lead the team in the event of a fire alarm or pre alarm scenario.

Ø To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times.

Ø Ensure that the back of house areas are in clean and proper condition.

Ø To attend the daily 11am/4pm team briefing ensuring that all the days business is covered and any feedback is followed up.

Ø Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIP’s, Complaints, Special Requests, Function Business and AOB.

Ø To look after requisitions outside of store hours ensuring that all documentation is completed.

Ø To deal with the situation in the event of a Salto Wristband loss in conjunction with the General Manager.

Ø To spot check guest bedrooms on a daily basis.

Ø To ensure that all public areas within the Hotel are maintained in accordance with the agreed standards.

Ø To handle all complaints in a calm, organised and discreet manner ensuring complete service recovery every time.

Ø To get involved in and carry out training in the hotel.

Ø To ensure that all necessary Duty Management documentation is compiled, recorded and stored. To conduct show arounds as required.

Ø To help with booking out guests to Hotels when needed.

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Employee assistance program
• Employee discount
• Food allowance
• Gym membership
• On-site parking
• Wellness program

Work Location: In person