Hotel Duty Manager

The Rees Hotel Queenstown is a five-star hotel offering luxury accommodation, conference facilities, award-winning dining, and lakeside apartments. The hotel is known for providing exceptional customer service and high-quality hospitality experiences for leisure and corporate guests.

The Hotel Duty Manager oversees the hotel's daily operations during assigned shifts, ensuring guests receive exceptional five-star service. The role coordinates front office, housekeeping, food and beverage, and guest services while maintaining operational efficiency and resolving guest concerns. The Rees Hotel regularly recruits for front office leadership roles, including Hotel Duty Manager.

Key Responsibilities:

• Supervise daily hotel operations and staff.
• Ensure excellent guest satisfaction and resolve complaints promptly.
• Coordinate with housekeeping, food & beverage, and maintenance teams.
• Train, coach, and support front office employees.
• Monitor health, safety, and hotel service standards.
• Prepare shift reports and assist with occupancy and revenue management.
• Handle emergency situations and operational issues professionally.

Pay: From $7,500.00 per month

Benefits:

• Child care assistance
• Company car
• Extended annual leave
• Health insurance
• Life insurance
• Professional development assistance
• Profit sharing
• Relocation assistance
• Vision insurance
• Work from home

Work Location: In person