Hotel Duty Manager Hotel Indigo Potts Point (Af191)

The Hotel Indigo Potts Point, (operated by Pro-Invest Operating Hotel CBD 2) is looking for 1 Hotel Duty Managers to join its team.

Hotel Indigo Sydney Potts Point loctaed at 2-14 Kings Cross Road, Potts Point, Sydney, 2011, Australiais perfectly poised on a peninsula at the gateway to Sydney’s eastern suburb in iconic Kings Cross, a region both steeped in history and on the leading edge of the future. It sits 0.9 mi from the heart of the Sydney Central Business District and one direct train stop to Martin Place. The chic new 105 room boutique hotel gives front-row access to contemporary galleries, museums, and must-try cuisine.

Celebrate Individuality

We are always ourselves, and we embrace the diversity and uniqueness in all- both guests and staff alive.

Discover our neighbourhood.

We use our local knowledge and relationships to ignite curiosity in our guests.

Neighbourhood connection

Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek.

We are on the hunt for an experienced Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands-on leadership style.

Responsibilities:

• Lead & support a service focused team, overseeing all aspects of the day-to-day operation, so it runs like clockwork.
• Develop the team by implementing effective inductions, on-going training, delegation, and feedback.
• Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency.
• Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
• Effectively manage guest feedback and handle complaints
• Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

Skills Required:

• Experience in a similar role - Exposure FO Hotel leadership/management is essential.
• Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments.
• Team player, great personality and a passion for delivering the best service possible with a boutique vibe.
• Ability to work under pressure in a fast-paced environment, by taking initiative, prioritising and working collaboratively
• Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity.
• You must meet the appropriate legal requirements to work in Australia.

Job Types: Full-time, Permanent

Salary: $73,150 – $80,000.00 per year

Benefits: Employee discount

Schedule: Monday to Friday Shift work

Weekend availability

Work Location: In person