Hotel General Manager (Only Hyatt Place Or Hyatt House Experienced)

Job Title: Hotel General Manager
Job Type: Full-Time

Experience Required: Should have worked at Hyatt Place or Hyatt House before at a senior position and should have an experience for a transition taking over from old ownership and management.

Job Summary:

The Hotel General Manager is responsible for the overall operation, profitability, and service quality of the hotel. This includes overseeing all departments, managing staff, maintaining guest satisfaction, ensuring compliance with standards and regulations, and achieving financial targets.

Key Responsibilities:

• Provide strategic direction and leadership to all hotel departments (front office, housekeeping, food and beverage, maintenance, sales, etc.)
• Drive revenue growth and maximize profitability through effective budgeting, forecasting, and cost control.
• Ensure excellent guest service standards are maintained to promote customer satisfaction and loyalty.
• Oversee recruitment, training, scheduling, and performance evaluations of staff.
• Monitor hotel operations and implement continuous improvements in service delivery and operational efficiency.
• Maintain compliance with local, state, and federal regulations including health, safety, and labor laws.
• Represent the hotel in the community and with external stakeholders including corporate offices, vendors, and partners.
• Develop and execute marketing and sales strategies in collaboration with the sales and marketing team.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure proper maintenance and cleanliness of the property.

Required Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).
• Should have worked at a Hyatt House or Hyatt Place before.
• Minimum 5–7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role.
• Proven track record of achieving revenue, occupancy, and guest satisfaction targets.
• Strong financial acumen and experience with budgeting, P&L analysis, and forecasting.
• Excellent leadership, interpersonal, and communication skills.
• In-depth knowledge of hotel operations, including front office, housekeeping, maintenance, and F&B.
• Familiarity with property management systems (PMS) such as Opera, Maestro, or similar.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Legal eligibility to work in the United States.

Preferred Skills & Competencies:

• Certified Hotel Administrator (CHA) designation is a plus.
• Multilingual abilities and experience with international guests are advantageous.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in Microsoft Office Suite and hotel management software.

Job Type: Full-time

Pay: $71,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked at Hyatt Place or Hyatt House before at a senior position? We are only looking for a senior Hyatt place or Hyatt house experienced profile who is recently working or has worked in last 5 years at a senior level position at Hyatt house or Hyatt place.

Work Location: In person