Hotel Service Manager

We are seeking a Hotel Service Manager in Queenstown. This is a full-time position (minimum of 32 hours a week).

The Role

Day-to-day work may include, but not be limited to:

• Manage the daily operations of the motel to ensure efficient and profitable performance.
• Oversee budgeting, accounting, financial reporting, and owner billing.
• Ensure compliance with company policies, health and safety regulations, and industry standards.
• Manage room pricing and revenue to maximise occupancy and profitability.

Guest Services and Reception

• Oversee reservations, guest enquiries, check-ins, and check-outs.
• Respond promptly and professionally to guest requests, concerns, and complaints.
• Maintain high levels of customer service and guest satisfaction.

Housekeeping and Cleaning

• Ensure guest rooms, common areas, and outdoor areas are maintained to a high standard.
• Perform housekeeping duties when required, including cleaning rooms, changing linen, and restocking supplies.
• Conduct regular inspections to ensure cleanliness and presentation standards are met.

Staff Management

• Recruit, train, supervise, and support motel staff.
• Prepare staff rosters and ensure adequate staffing coverage.
• Manage staff performance and maintain a productive workplace environment.

Property Maintenance

• Coordinate maintenance, repairs, and preventative maintenance programs.
• Perform basic maintenance and oversee the upkeep of motel grounds and gardens.
• Ensure facilities remain safe, functional, and well-presented.

Inventory and Supplier Management

• Monitor and maintain stock levels of linen, amenities, cleaning products, and operational supplies.
• Liaise with suppliers and manage purchasing requirements.
• Minimise wastage and control operational costs.

After-Hours Responsibilities

• Act as the onsite After-Hours Emergency Manager.
• Respond to guest and property emergencies outside normal business hours.

Skills and ExperienceEssential

• Minimum three years' experience in motel, hotel, or accommodation management.
• Strong leadership, organisational, and customer service skills.
• Sound financial and administrative abilities.
• Ability to work independently and manage multiple responsibilities.
• Highly responsible, reliable, and professional.
• Drug and alcohol-free.

Preferred

• Diploma or higher qualification in Hospitality Management or a related field.
• Experience using accommodation or property management systems.

Accommodation

This is a live-in position. The successful applicant is required to reside onsite and be available for after-hours emergencies.

Accommodation is provided in a private room at a rental cost of $250 per week plus power charges.

Remuneration

Salary will be negotiated based on qualifications and experience.

Pay: $27.00 – $29.00 per hour

Work Location: In person