Housekeeping Supervisor| Union Hotel

Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We’re committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork, decor, and food/beverage offerings.

We’re a hidden gem in plain sight.

What we are looking for

Union Hotel is currently looking to hire a Housekeeping Supervisor. The Housekeeping Supervisor is responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by delegating to Room Attendants. The Housekeeping Supervisor assists the Executive Housekeeper with overall direction, coordination, support and evaluation of the housekeeping department while carrying out supervisory duties in acccordance with the hotels policies and procedures including: training new employees; planning, assigning and directing work; addressing minor complaints and resolving problems, under the direction of the Executive Housekeeper.

You’ll fit in and stand out if you have the below skills/capabilities:

• Managerial experience in housekeeping in a Hotel or related industry.
• Post-secondary degree/diploma in Tourism or Hospitality is an asset.
• Strong verbal and written communication skills.
• Excellent organizational, technical, analytical, and problem-solving skills.
• Able to think clearly in pressure situations, exercise good judgment, and focus attention on details.
• Is able to endure an abundance of physical movements in the performance of job duties.
• Working knowledge of Microsoft Word and Excel.
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
• Experience in financial management for a housekeeping department is an asset.
• Experience working in a unionized environment will be considered an asset.
• A positive attitude is a must!
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

Just some of the reasons you’ll love being part of Union Hotel:

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition

Key Responsibilities

Reporting to the General Manager, this position requires a highly motivated and ambitious professional who can work with minimal supervision:

• Manage the day-to-day activities of the Housekeeping team.
• Enforce hotels standards, policies, and procedures to the Housekeeping team.
• Be a department leader who motivates and mentors all housekeeping team members.
• Ascertain staff training needs and provide such training.
• Manage departmental budget and expenses.
• Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department.
• Operate well under pressure while exercising good judgments and focusing attention on details.
• Maintain confidentiality of hotel guests and pertinent hotel information.
• Ensure security of guest room access and hotel property.
• Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department.
• Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections.
• Develops and maintains a deep cleaning schedule and room cleanliness program.
• Inspects or delegates inspections of all guestrooms cleaned by room attendants.
• Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
• Ensures final inspection of all housekeeping-related duties performed by the housekeeping team.
• Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use.
• May serve as "manager on duty" as required.
• Perform other duties as assigned including assisting staff with their job functions during peak periods.

What We are Looking for...

If you are an experienced leader with a passion for hospitality, creativity and creating memorable guest experiences, we invite you to apply with your resume and cover letter.

The Serious Stuff

Union Hotel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.