Ict Technician

We are looking for an energetic and engaged ICT Communications Technician to play a vital role in our business to support, operate, maintain and enhance our ICT and Managed Services and Solutions.

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

Key Responsibilities

• Installation and support of traditional off and on-premise & IT-based communications.
• Good knowledge of active and passive networks specially in copper network
• SLA based tickets handling for copper and fiber networks.
• Deliver projects as per scope and within budget, and milestones, obtaining technical requirements from customers, configuring, provisioning, testing VoIP & voice services, routers and switches
• Remote and on-site support to existing clients' communications networks including end-user training
• Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
• Monitor and escalate faults with vendors, upstream providers and ISPs
• Work closely with other staff in the Technical and Service Delivery Team

Essential Skills and Experience

• Minimum 3 Years’ experience in a similar role implementing, maintaining, troubleshooting ICT Communications systems.
• Locate, identify and rectify copper & fiber faults in industrial and commercial areas
• Excellent troubleshooting & fault analysis, verbal and written communication skills
• Ability to handle multiple tasks and handle pressure situations
• Highly motivated and organised with a 'Can-do' attitude and attention to detail to meet individual and team deadlines and milestones
• Installing, managing, and troubleshooting complex ISP networks including NBN services (FTTP, FTTN, FTTC)
• Knowledge of Data Networking including LAN, WAN, routers/firewalls, at commercial sites
• Strong focus on customer service
• Excellent communication skills and a consultative approach

Job Types: Fixed term contract, Subcontract
Contract length: 3-6 months

Pay: $24.00 – $28.00 per hour

Expected hours: 30 – 45 per week

Schedule:

• Monday to Friday
• Weekend availability

Supplementary Pay:

• Performance bonus

Experience:

• Copper and Fiber O&M: 3 years (Preferred)