Inside Sales Representative

Diamond Ice’s Story:

Diamond Ice Systems is a Canadian owned and operated family wholesaler servicing the refrigeration, food equipment and HVAC trades for over 20 years. We provide superior customer service along with a wide range of high-quality products and parts.

The Opportunity:

Scope of the position

The Inside Sales Representative will be responsible for sales of HVAC/R parts, equipment, and supplies over the phone and in person at the sales counter.

Duties and Responsibilities

• Provides technical support to customers.
• Answers customer inquiries regarding orders, deliveries, parts identification, warranties, and stock availability.
• Actively makes customers aware of product promotions.
• Proactive in assisting the warehouse with shipping and receiving of parts, supplies, and equipment.
• Receives and processes customer orders.
• Is constructive and proactive in providing feedback on inventory levels within the branch.
• Diligent with the accuracy of inventory within the branch
• Assists with merchandising of products in the showroom (replenishment, arrangement)
• Informs customers of standard procedures or resolution of the problem.
• Determines the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Practices safe material handling techniques.
• Generates invoices for counter sales orders.
• Participate in a call schedule for after-hours customer service.

Skills and Qualifications

• Possesses excellent customer service skills.
• Must have or be able to obtain a valid Class 5 driver’s license.
• Demonstrates an understanding of effective selling methods.
• Possess a minimum of 1 year of HVAC/R sales experience.
• Possesses a good knowledge of most HVAC/R systems and the ability to demonstrate and discuss with customers.
• Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the computer.
• Understands basic inventory, warehousing, and stocking procedures.
• Must be able to handle multiple tasks.
• Works easily with others in a high-paced work environment.
• Demonstrates effective communication skills (verbal, written, and listening).
• Be energetic and self-motivated.
• Maintain a business-like manner at all times.
• Dedicated to continuous improvement.
• Possesses basic Microsoft Office skills.

What We Offer:

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• Diamond Ice Systems is an entrepreneurial company - we don't micromanage.
• Embark on a continuous development journey with access to our annual educational assistance program.
• Annual Bonus Program
• Competitive vacation package.
• Stay healthy with our rich benefits package.
• With our matching RRSP program, protect your future with our RRSP.
• Access a 24/7 Employee Assistance Program.

Diamond Ice Systems is an equal-opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.