Insurance Operations Executive / Senior Executive

Job Overview

We are looking for a meticulous and service-oriented Insurance Operations Executive / Senior Executive to support our motor and corporate insurance operations. This role involves handling insurance policy administration, customer support, renewals, quotations, and coordination with partners. You play a key role in ensuring the smooth execution of insurance-related matters across all brands under the company.

Key Responsibilities

Insurance Operations (new business & renewals)

• Liaise with internal sales teams and marketing department to support activities.
• Advise customers on insurance matters and ensure timely policy renewals.
• Manage insurance win-back data and assist in client retention efforts.
• Obtain and provide insurance quotations.
• Handle insurance related administration, renewals and cancellations.
• Spot and resolve discrepancies in policy documents and commission statements.

Corporate Insurance Management

• Handle enrolment and renewals for corporate insurance plans.
• Ensure compliance with insurance regulations.
• Respond to stakeholders’ inquiries regarding corporate coverage.
• Participate in projects or tasks related to the insurance business process.

Reporting & Compliance

• Prepare weekly and monthly reports for management and directors.
• Maintain detailed and organized records of all insurance activities.
• Ensure compliance with internal processes and insurance laws and regulations.
• Continuously review and improve workflows for efficiency.

Ad-Hoc Duties

Requirements

• Education : Diploma in Business Administration, Insurance, or related field.

• Certifications : Basic Insurance Concepts and Principles (BCP), Commercial General Insurance (CGI), Personal General Insurance (PGI).

• Experience :

o Experience in handling motor insurance (new business & renewals).

o Familiarity with insurance company processes, commission management, and policy issuance.

• Skills :

o Strong interpersonal and communication skills.

o Detail-oriented and able to multitask in a fast-paced environment.

o Proficient in policy reviews and negotiating insurance terms.

o Familiar with regulatory compliance and insurance reporting standards.

We regret that only shortlisted candidates would be notified.