Integration Supporter And Success Manager

About wallee

At wallee, we help businesses thrive by making payments simple. Our cloud-based solutions are trusted by companies across Europe to handle millions of transactions with speed, reliability, and flexibility. From small merchants to major enterprise partners, we build technology that scales, adapts, and supports growth.

With a strong focus on partnerships, agile collaboration, and continuous innovation, our team works at the forefront of fintech to deliver exceptional experiences for our customers and integration partners alike.

Role description

We’re looking for a technically skilled, hands-on Integration Manager who thrives in a hybrid role: part tech consultant, part solution architect, part project coordinator. You’ll be the go-to person for external integration partners—guiding them through onboarding, solving challenges during rollout, and ensuring their long-term success on our platform.

This is not a one-dimensional support job. You’ll combine technical know-how, problem-solving, and communication skills to act as a bridge between external integrators and internal teams like Product, DevOps, and Customer Support.

If you enjoy being at the center of action—where technical depth meets strategic delivery—this role will give you both ownership and impact.

Requirements

Key Responsibilities

You'll own the end-to-end journey of integration partners—from the first technical conversation to production rollout and ongoing support. Your mission: empower them to succeed while scaling our systems efficiently.

Integration & Technical Consulting

• Guide first-time integrations for external partners
• Provide solution design and architecture guidance during onboarding
• Define technical implementation approaches and ensure successful go-lives
• Build long-term relationships with integrators and contribute to a structured partner model

Operational & Support Excellence

• Provide 2nd and 3rd-level support for integration-related issues
• Organize the hand over from the implementation phase to operational phase together with support.
• Analyze logs and technical messages (e.g., JSON, HTTP, webhooks) to diagnose and resolve issues
• Continuously improve support processes related to integrations
• Support or lead rollout activities: planning, piloting, testing, and full deployment

Cross-Team Collaboration

• Work closely with Product Management, DevOps, and Support teams to align integration efforts
• Contribute to internal documentation and knowledge-sharing around integration practices

What You Bring

Required

• Completed technical education or apprenticeship (e.g. Computer Science, Systems Engineering)
• Minimum 3 years of experience in technical integration, implementation, or support roles
• Experience supporting structured integration processes and interacting with partners

Preferred

• Strong in API communication (REST, SOAP), webhook logic, and integration troubleshooting
• Skilled in tools like Postman, Kibana, and monitoring/log analysis platforms
• Familiar with the payments or fintech industry
• Experience managing technical integrations in B2B or project-based partner contexts

Languages

• Fluent in German and English (written and spoken)
• French is a plus

Soft Skills

• Analytical and structured problem-solver
• Clear communicator with both technical and non-technical audiences
• Proactive, collaborative, and comfortable in a fast-paced environment

Benefits

• Competitive salary and benefits
• Flexible hours and remote work options
• Career growth and learning opportunities
• A dynamic, innovative, and forward-thinking team environment