Intern

Under close supervision, assists customers and clients with Personal Computer and related network issues. Tasks may be performed at the end-user's location or remotely to trouble-shoot, maintain, install, repair or modify PC hardware and software. Provides timely and creative solutions of basic to moderately complex issues to ensure end-user productivity. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Major Accountability

• Assists internal customers with PC and network-related operations issues.
• Provides timely, creative and accurate solutions to ensure end-user productivity.
• Maintains accurate information regarding end-user issues within the tracking systems

Key tasks and responsibilities

• Assists in identifying and resolving end-user PC or network-related performance issues.
• Builds or configures new hardware, installs and updates software.
• Repairs personal and/or organizational computers and servers to keep them operational.
• Creates, updates and maintains computer networks by running diagnostic programs to resolve computer problems.
• Gathers data to assess the needs of the customer and uses data to assess system or network requirements.
• Corrects or repairs problems such as incorrect settings, viruses, spyware; replaces hardware or operating systems, as required.

Specialized skills, knowledge, and abilities

• Demonstrated knowledge of personal computers and servers and related operating environments. Attention to detail, basic communications and interpersonal skills, analytical and problem-solving skills, proficient with Microsoft software applications, and able to work independently or as part of a team.