Intern

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About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Fixed Term & Temporary

Job Details

Intern - Associate Technical Support Engineer (Six Months)

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three innovative ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to phenomenal heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

About Futureforce:

Futureforce is for college students or interns wanting to experience life at Salesforce, one of the World’s Most Innovative Companies 5 -years- running and one of Fortune’s “100 Best Companies to Work For” 8-years-running. Futureforce offers a collaborative work environment, which fosters innovation, provides flexibility and most importantly is fun!

Role Description:

• Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.

• Developing and maintaining technical expertise in assigned areas of product functionality.

• Demonstrating outstanding analytical and problem-solving expertise.

• Providing feature explanation and Salesforce coding practices.

• Handling customer expectations and the customer experience to improve customer happiness.

• Actively maintaining and participating in job-related training activities.

Required Qualifications/Skills:

• Superb Communication - Verbal and Written

• Ability to quickly learn new technologies

• Strong analytical and problem-solving skills

• Be a self-starter and possess strong sense of self-motivation

• BE/B.Tech degree with minimum 70% academic scores from Circuit Branches. Batch of 2024

• Willingness to work in flexible shift timings.

Business requirements

Job Location: Hyderabad, India

Working Hours:

We operate 24x7 which can involve working during one of the below shifts (not limited to- shift

timing can change)

• AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM

• EMEA hours – 12:00 PM/1 PM/2PM

• APAC hours – 5.30 AM IST onwards

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.