Intern, Account Management

Job Description: SUMMARY: Rakuten was founded in 1997 and is the world’s first successful merchant-focused e-commerce marketplace. Rakuten now encompasses over seventy businesses worldwide spanning e-commerce, digital content, communications and fintech that reach more than 1 billion members around the globe. You may have seen our logo as sponsors, on the jerseys of FC Barcelona or The Golden State Warriors who won the 2022 NBA Championship or that we were awarded Gold at The Best in Biz Awards for being the best Large Company to work at in 2021. Rakuten Advertising is the marketing and advertising arm of Rakuten, focused on helping the world’s leading brands find new customers and maximise the returns from their advertising budgets. We are now looking for an Intern based in London to support accounts, led by Account Managers and Senior Managers. KEY RESPONSIBILITIES:

• Supporting Accounts lead by Account Managers and Sr. Managers alike
• Timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising revenue goals.
• Learning and understanding our products and use of our internal systems
• Managing internal resources using them effectively and helping Account Managers provide a high level of service for the client
• Interacting with clients via email
• Maintaining internal relationships through daily email and weekly phone calls

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical

• Entry level candidates welcome
• Comfortable using Excel
• Ability to learn PowerPoint and Rakuten Advertising tools and processes

Personal effectiveness

• Highly organised
• Proactive - continually looking to improve own role and that of your clients
• Inquisitive approach to continuously learning on the job
• Responsiveness – acknowledging tasks within 24 hours

Communication

• Excellent written and verbal communication
• Strong interpersonal skills

Results focus

• Detail-orientated
• Proof that you can work towards a deadline

Teamwork

• Ability to work well as a team and prioritise your workload based on company’s goals
• Be able to share progress and updates on tasks with your team

Understanding of business

• Basic understanding of the online advertising sector

RAKUTEN SHUGI PRINCIPLES: Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.
• #LI-TL1