WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be at the heart of how OCBC delivers exceptional customer experiences. As a Contact Centre Projects Intern within Global Consumer Financial Services, you’ll gain hands-on experience shaping the future of our customer interactions. You’ll contribute to exciting projects involving cutting-edge technologies like AI and automation, directly impacting service levels and customer satisfaction. This is a chance to learn and grow within a dynamic team, making a real difference for our customers and OCBC.

How you Succeed

Success in this role means embracing a proactive, problem-solving approach. You’ll need to be organised and detail-oriented, capable of juggling multiple tasks and assisting with various project stages. Collaboration is key – you’ll work closely with IT and other stakeholders to ensure smooth project delivery. A willingness to learn and a focus on understanding the “big picture” of Contact Centre operations will be invaluable.

What you do

You’ll be involved in a wide range of tasks, including:

• Supporting projects that improve our Contact Centre, like implementing new tools for chat, AI assistance, and voice technology.

• Assisting with testing new systems and features to ensure they work smoothly (UAT), tracking issues and providing updates.

• Helping resolve system issues and coordinating with IT for solutions.

• Supporting day-to-day operations, including managing access permissions, maintaining equipment, and ensuring the centre runs efficiently.

• Contributing to documentation and reporting on project progress.

Who you work with

Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition, so the team offers an equally wide range of services – from branch to premier banking and everything in-between. That’s a lot to get your teeth into, and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.

Who you are

• Currently pursuing a diploma from a Polytechnic.

• Eager to learn about project management and contact centre technology.

• Organized and able to manage multiple tasks effectively.

• A team player with good communication skills.

• Detail-oriented and able to identify potential issues.

• Proficient in basic computer skills.

Learning Objectives

This internship will provide you with:

• Practical experience in project management methodologies.

• An understanding of Contact Centre operations and technology.

• Skills in UAT testing and defect tracking.

• Experience collaborating with cross-functional teams, including IT.

• Confidence in problem-solving and communication.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.