It Customer Support Intern (Ojts Or Fresh Grads)

Job Description

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Here's what we have planned for you:

• Go through our onboarding program to learn about our products, solutions, and business.
• Learn how to attend to customer inquiries and problems in varying critical and non-critical situations.
• Grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset
• Help with improving internal processes, customer experience, and the quality of service we are providing.
• Be matched with a mentor so that we ensure maximum benefit from this program for you.

You may be the right person for us if you:

• Are a fresh graduate or final year undergraduate student in search of academic internship/on-the-job training (OJT) within a multinational company.
• Have educational background in engineering, technology, or other equivalent fields.
• Have an aim to be an engineer who understands both technical and business sides of IT solutions.
• Have excellent communication skills.
• Are amenable to work at least thrice a week from our office in Bonifacio Global City, Taguig City.

Why our employees choose us (and stay)?

• Possibility to land your first job – Every apprentice that is selected for the program will have a chance to get a permanent job offer at the end of the apprenticeship, based on their performance and business needs.
• Paid program – Our apprenticeship is a paid program. You read that right! You will be receiving allowances throughout the entire duration of the internship.
• Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.
• Learn as you grow – You will learn through practical work and get continuous feedback from your mentors, helping you improve and progress.
• More Infobip benefits after you join us after the apprenticeship – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

#LI-KA1
#LI-Hybrid Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. #LI-KA1