It Service Desk Analyst | It Help Desk | It End User Support (L1.5 - L2)

Job Description

• Desktop operating system maintenance, troubleshooting, and diagnosis
• Desktop connectivity troubleshooting
• Application installation and support
• Printer installation and support
• Client VPN installation and support
• O365 Administration Support
• Desktop antimalware administration and resolution
• Active Directory user management and troubleshooting

Must Haves

• 1+ years experience in Service Desk, IT help desk or related role.
• Experience in troubleshooting on Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management
• Must have good to excellent written/verbal communication skills
• At least 1 year experience in handling global/international clients
• Must be amenable to work onsite (BGC, Taguig City)
• Must be amenable to work night shift
• Must be comfortable traveling to BGC and must be in close proximity

Benefits

• Life Insurance
• Paid Leaves
• Non Taxable Allowances
• Great work-life balance
• Day 1 HMO Benefits and Free Dependents
• Comprehensive bootcamp training, best-in-industry communications training, and sponsorship for skill development
• 13th Month Pay
• Night Shift Differential Pay
• SSS, PhilHealth, HDMF (Govt. mandated benefits)
• Performance Annual Bonus

Job Type: Full-time

Pay: Up to Php45,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Schedule:

• Evening shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Yearly bonus

Experience:

• Service Desk: 1 year (Preferred)