It Support Intern

Your Adventure Ahead

• IT Support (Level 1)
• Provide first-line technical support to employees via Slack, Jira, or walk-ins.
• Log and track tickets in Jira Service Management, ensuring timely resolution and accurate documentation.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Set up and configure laptops, peripherals, and user accounts for new hires, including onboarding support for Singapore employees.
• Maintain accurate IT asset and inventory records.
• Support change management activities — documenting and updating change requests in Jira.

• 
  Town Hall & AV Support
• Set up and operate audiovisual (AV) systems for company events, meetings, and hybrid Town Halls.
• Manage AV components such as microphones, projectors, cameras, and sound systems.
• Conduct pre-event checks and post-event wrap-ups to ensure smooth execution.
• Support hybrid meeting tools such as Zoom and Google Meet.
• Collaborate closely with Workplace & Facilities teams for seamless event operations.

What You'll Learn

• Real-world experience in corporate IT support and AV operations.
• Hands-on exposure to IT service management tools and change management practices.
• Mentorship from experienced IT professionals.
• Opportunities to contribute to company-wide events and cross-functional projects.

Essentials to Succeed

• Currently pursuing or recently completed a Degree, Diploma or Higher Nitec in Information Technology, Computer Science, Artificial Intelligence, or related fields.
• Strong interest in IT operations and AV technologies.
• Basic knowledge of Windows, macOS, and networking fundamentals.
• Familiarity with Jira Service Management, Google Workspace, and collaboration tools (e.g. Zoom, Meet) is a plus.
• Excellent communication and interpersonal skills.
• A can-do attitude — proactive, dependable, and eager to learn.
• Flexibility to support occasional after-hours or weekend events (when needed).