It Support Technician

We are a growing technology-driven organization committed to delivering reliable IT solutions and exceptional user support. Our team values professionalism, efficiency, and continuous improvement. As we expand our operations in Melbourne, we are seeking a skilled and motivated IT Support Technician who is passionate about technology and customer service.

Role Summary
The IT Support Technician will be responsible for providing technical assistance to end users, maintaining IT systems, and ensuring the smooth operation of hardware, software, and network environments. This role is ideal for a proactive problem-solver who thrives in a fast-paced environment and enjoys supporting both technical and non-technical users.

Key Responsibilities

• Provide first and second-level technical support via phone, email, and remote tools
• Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals
• Install, configure, and maintain operating systems, applications, and security updates
• Support Microsoft 365, user account management, and access permissions
• Assist with network troubleshooting, including connectivity, VPN, and Wi-Fi issues
• Document incidents, solutions, and system changes in the service management system
• Escalate complex technical issues to senior engineers when necessary
• Maintain IT asset inventory and assist with equipment deployment and lifecycle management
• Ensure compliance with company security policies and best practices

Required Qualifications

• 1–3 years of experience in IT support, help desk, or a similar technical role
• Strong knowledge of Windows and macOS environments
• Experience with Microsoft 365 administration and basic Active Directory tasks
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Excellent troubleshooting and problem-solving skills
• Strong communication skills and a customer-focused approach
• Ability to manage multiple tasks and priorities effectively

Preferred Qualifications

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications
• Experience with ticketing systems and remote support tools
• Familiarity with endpoint security and device management platforms

What We Offer

• Competitive salary aligned with market standards
• Career development opportunities and ongoing technical training
• Supportive and collaborative team environment
• Modern tools and infrastructure
• Stable, long-term career opportunity within a growing organization

If you are a motivated IT professional looking to build your career in a dynamic and supportive environment, we encourage you to apply and become part of our Melbourne team.

Job Type: Full-time

Pay: $95,636.53 – $98,474.02 per year

Benefits:

• Health insurance
• Professional development assistance
• Salary packaging
• Work from home

Work Location: In person