It Support Technician

Reports to: IT Manager

Position Overview:

The IT Support Specialist provides software and hardware support and resolves technical problems related to general functioning of computers and network equipment in a variety of IT areas. This position is responsible for computer equipment configuration and implementation as well as staff support, equipment maintenance, troubleshooting, and execution of IT initiatives. This is a full-time, non-exempt role.

Job Duties & Responsibilities:

• Manage device assets, including tagging, inventory tracking, and lifecycle management.
• Troubleshoot and resolve reported issues with hardware such as printers, laptops, and peripheral devices.
• Perform regular updates on devices, including operating system (Windows), productivity tools (Microsoft), and specialized applications.
• Serve as a co-administrator on key organizational systems, including:
• Phone and communications system (Elevate)
• Physical access control system (Verkada)
• Cloud administration and productivity suite (Microsoft Admin Center)
• Email security and filtering system (Mimecast)
• Virtual server/hosting environment (RapidScale)
• Directory services and user account management system (Windows Active Directory)
• Support new hire setup and terminations, managing hardware and software access.
• Provision and deprovision hardware, including key fobs, phones/headsets, and laptops.
• Manage software account access, including faxing (Faxage), conferencing (Zoom), email and calendaring (Outlook), and archiving systems.
• Configure and manage security credentials, including alarm codes.
• Performs other related IT duties, assignments, and special projects as needed.

Job Requirements & Qualifications:

• Bachelor’s degree in an IT-related field or equivalent IT-related experience.
• 3-5 years’ experience preferred in a similar role.
• Proficiency in Microsoft Office applications and competency navigating network systems i.e. Windows Server/Desktop, Windows Active Directory, Mac OS X, and O365 required
• Ability to follow instructions, meet deadlines, and work unsupervised
• Strong organizational and problem-solving skills with ability to multi-task
• Strong interpersonal skills with ability to work with diverse staff and volunteers
• Strong knowledge of how to install and maintain hardware, operating systems, networks, and software applications in a business setting
• Valid driver’s license and access to reliable transportation required.
• Requires moderate lifting up to 40 lbs

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