It Support Technician - Level 2

About Infinity:

At Infinity Network Solutions, we bring over 25 years of experience delivering reliable, customized IT services. Our expert team ensures our clients stay ahead with proactive support, cutting-edge solutions, and personalized care. We don’t just solve problems; we prevent them, helping our clients focus on what they do best while we handle their IT needs. Choosing Infinity Network Solutions means partnering with a dedicated team prioritizes our clients' success.

Infinity services include, but are not limited to, Firewall, Switches and networking support, Servers (Windows and Linux), Cloud computing (365, Workspace, Azure, AWS), IT Cyber Security, vulnerability and penetration tests, IT Helpdesk support (remote and onsite), disaster recovery and remote backups, IT Consulting, Asset Management, etc.

Infinity is constantly growing and looking to hire a second-level support team member. If you want to expand your skills and be a part of a strong technical team, INS is the perfect workspace for you. The INS is a fast-paced environment designed for technicians who want to learn and grow their technical and communication skills.

Soft skills:

· Excellent English communication skills.

· Good organizational skills (manage your Helpdesk queue and update tickets in time).

· Know how to work under pressure.

· Ability to prioritize and address tickets professionally.

· Self-motivated with strong leadership skills.

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Technical Skills:

· Familiar with desktops, laptops and server hardware.

· Windows 10, 11, Windows Server 2016 – 2022. Citrix and Linux are preferred.

· Virtualization (XenServer, VMware, Hyper-V).

· Standard Endpoint applications (Office, Adobe, endpoint security, etc.)

· Support, deploy and migrate email systems (365, Gmail, POP, IMAP).

· Firewalls and VPN, VLAN knowledge (Sonicwall, Meraki, D-Link switches)

· Endpoint support (SentinelOne, Trend Micro, Zero Trust software, etc.).

· Backup systems (training will be provided).

· Knowledge of Cloud computing (AWS, Azure).

· Excellent troubleshooting skills and fast learning.

· Translate business requirements to technical requirements.

Certifications:

· Please provide a list of certifications.

Benefits:

- Hybrid (working from home and office)

- Overtime paid.

- Training and certifications.

- Reviews and salary increase twice per year.

- Health benefits (meds, dental, etc.).

Salary:

- To be decided in accordance with the experience and technical knowledge.

- Salary between $70K - $80K

Job Type: Full-time

Pay: $70,000.00-$90,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Mileage reimbursement
• On-site parking
• Paid time off
• Tuition reimbursement
• Work from home

Experience:

• IT support: 6 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in North York, ON M3M 1H8