Junior Customer Service Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Our Software & Services team is part of the Motorola Solutions business covering the Asia Pacific Region. We are a professional services team that delivers managed services and mission critical software communication solutions to our clients. We deliver client focused world-class, leading edge, end-to-end solutions fit for purpose within each client’s unique environment that include various voice (including radio)communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.

Job Description

• Lead and manage the delivery and execution of customer commitments across all Services lines of business (ie Support and Managed, Software)
• Lead and execute on Service Transformation initiatives/practices that ensure centres of excellence for Managed Services continue to mature and grow
• Advocate Services with Customer and Sales partners to drive growth
• Develop & bring in talent successfully integrated into MSI supporting Services transformation
• Ensure continuation of strong customer trust and relationship and mutual win-win
• Delivering exceptional customer service across the sub-region region
• Succession and talent management for service business
• Developing sub-region Services strategy for the sub-region region and managing KPI of sub-region teams
• Manage USD 10million+ software and services portfolio
• Support a team of 50 FTE.

Basic Requirements

• Fresh Graduate
• Min 1+ years experience or fresh graduate in managing complex, large scale programs of work and team delivery.
• Experience in the successful delivery of mission critical radio communications projects.
• Experience in managing large, cross cultural multi-skilled teams.
• Previous divisional management experience.
• Financial, commercial and budget management experience.
• Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals
• Highly credible with the customers
• Served long-term customers and also needs to be comfortable in a culture of respect and integrity
• Executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong
• Prior experience with the government sector
• Comfortable with a multinational organizational setting with regular interfacing to our international organization in EU and US

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.