Key Account Manager

Responsibilities

• Serve as the primary point of contact for users.
• Expand relationships with existing customers through sustained communication and an understanding of their needs.
• Identify growth opportunities for clients and acquire resources to help realize these opportunities.
• Assist clients in navigating Flipster’s product offerings and changes on the platform.
• Analyze user behavior, track status, uncover hidden needs, and write key customer analysis reports for major clients.
• Managing escalation and follow up of VIP enquiries with internal stakeholders.
• Administrative record keeping and reporting.
• Other projects and duties as assigned by management.

Qualifications

• Strong experience in account management or relationship management roles within financial/trading institutions.
• Product knowledge from working in exchange, broker, or trading firms.
• Experience in a front-facing customer service environment.
• Strong client management skills, including maintaining strong relationships, organizing client profiles, and incentivizing client activities.
• Excellent communication skills and the ability to be flexible in a variety of situations.
• Strong attention to detail.
• Excellent verbal, written, and interpersonal communication skills in both Mandarin and English.
• Ability to work under pressure with a team in a 24/7 trading environment.

Preferred

• Korean language proficiency is preferred.
• Passionate about crypto, with industry experience highly preferred.

Hiring process

• CV Submission
• 1st round interview
• 2nd round interview