Lead Business Analyst

WHAT IS THIS OPPORTUNITY?

A Lead Business Analyst is responsible for leading business analysis efforts to identify, assess, and prioritize business needs and opportunities for improvement. This role will involve working closely with stakeholders, including business leaders, IT teams, and external partners, to understand business requirements and develop solutions that meet those needs. The focus of this role includes Jira solutions, as well as supporting the publication and implementation of formal documentation.

WHAT WILL YOU DO?

• Lead cross-functional teams to identify business needs and develop solutions to address them
• Conduct business analysis, including gathering and analyzing data, identifying trends, and developing recommendations
• Develop and implement business process improvements, including process mapping, workflow design, and change management
• Work with IT teams to design and implement technical solutions that meet business needs
• Develop and maintain documentation, including design and process documents, and process workflows
• Communicate business analysis findings and recommendations to stakeholders, including business leaders and IT teams
• Publish approved content on internal website

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Strong understanding of business operations, including business processes, organizational design, and change management
• Excellent communication and interpersonal skills, with the ability to work with effectively with stakeholders at all levels
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions
• Ability to handle multiple projects simultaneously, and excellent problem-solving and time management skills
• Expertise with Jira project administration capabilities and the ability to configure creative Jira solutions to support complex business needs

Nice to have:

• Proficient in charting / processes design tools (e.g. LucidChart, Visio)
• Proficient with Version Control for documentation (e.g. GitHub, documenting versions in documents)
• Experience with writing in markup languages (e.g. HTML, Markdown, XML)

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

#LI – POST

#TechPJ

Job Skills

Analytics, Atlassian Confluence, Atlassian JIRA, Atlassian Jira Service Desk, Atlassian Jira Service Management, Business Processes, Business Process Improvements, Communication, Decision Making, Detail-Oriented, GitHub, Group Problem Solving, High Impact Communication, Hyper Text Markup Language (HTML), JIRA Administration, LucidChart, Markup Languages, Problem Solving, Strategic Thinking, Time Management, Version Control

Additional Job Details

16 YORK ST:TORONTO Toronto Canada 37.5 Full time TECHNOLOGY AND OPERATIONS Regular Salaried 2025-10-24 2025-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.