Local Dispatcher

GENERAL SUMMARY

Coordinates and assigns local and intrastate moves. Responsible for planning and assigning moves which maximizes the profitability of the driver and company. Interacts with independent contractors to deliver quality service and reinforce the professionalism and attitudes required to provide total customer satisfaction.

ROLE AND RESPONSIBILITIES

Performs all dispatch activities: Plans and assigns (dispatch) tonnage customer moves identified from established identification procedures. Assign trips to maximize utilization of equipment and drivers’ resources while maintaining customer service standards and driver profitability. Assigns necessary human resources prior and on move day to complete move. Analyzes and assesses customer’s needs and personality and matches personnel to move to promote customer satisfaction. Monitors the progress of all shipments. Immediately resolves any driver service problems or noncompliance of Alexander’s standards.

Duties also include:

• Problem, solves with drivers when difficulties in load and delivery schedule arise.
• Communicate with agents or other parties any problems, necessary shipment changes.
• Responds immediately and effectively to internal/external customer queries to resolve efficiently.
• Coordinates vehicle inspections and maintenance with contractors and OPS managers.
• Monitor and assign rental units, update in mover suite and monitor fuel level on rentals when OUT/IN.
• When scheduling makes sure of unpacking service approved and any COD has been paid.
• Monitor scale logs and money received every day.
• Manage and monitoring OPS Mobile and desk phone.
• Send schedule to contractor’s / PVO’s and warehouse / Alexanders employees.
• Daily Huddles with warehouse.

Coordinates all local Commercial moves.

• Receives service orders from sales department.
• Enter orders on a daily dispatch schedule.
• Briefs crews on particular job needs prior to job.
• Ensure all crews arrive at the job site on time.
• Make day before move confirmation calls to customers.
• Communicates authorization from booking agents for access charges for long carriers, shuttles, appliance service, bulky articles, etc.
• Coordinates storage movement in and out of the warehouse with the warehouse manager.
• Records drivers calling in on SIT shipments.
• States pricing and scheduling, coordinates the delivery and handling and completes shipping papers.

Receives and processes storage paperwork.

• Creates, maintains, and updates files and logs for all new storage lots.

Maintains daily dispatch sheets for monthly review of equipment utilization. Retains and files daily worksheets for future reference.

Plans and assigns move services staying within the parameters of the I/C contract. Responds as a mentor and counselor in dealing with driver relations and concerns. If unable to resolve problems, act as liaison between driver and operation manager. Responds to any branch agent or division as it relates to concerns or complaint resolution.

• Performs other duties as assigned by supervisor or other members of management.
  Excellent verbal communication and interpersonal skills to manage and interact with all levels of employees and drivers.
  
  KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
  
• Excellent verbal communication and interpersonal skills to manage and interact with all levels of employees and drivers.
• 5-7 years’ experience in a moving company environment.
• Good Technical math skills to determine cube and weight requirements of a shipment.
• Knowledge and understanding of geography or the United States and Canada as it relates to local/intrastate highways, mountain ranges and large cities to determine time frames for intrastate scheduling.
• Ability to deal effectively with internal and external customers while maintaining a positive attitude, to withstand negative or emotional communication without wanting to retaliate or feel personally affected and to demonstrate ingenuity in solving operational problems.
• Accurate, dependable, detail oriented and punctual in performing work tasks and completing reports.
• Respond promptly in high-stress and pressure situations. Flexible constant change and the ability to negotiate sensitive issues.
• The ability to perform multiple functions simultaneously and prioritizes those functions to meet the service needs of the customers.
• Display a professional image to promote and uphold the company’s image and integrity.
• Able to communicate and work hand in hand with the warehouse team and customer service team to ensure accuracy and efficiency in servicing shipments.

PHYSICAL AND MIND SET REQUIREMENTS

• Sitting 6-8 hours per day
• Working under time pressure and stress.
• Ability to work closely with others, speak clearly and listen to others.
• Good hand coordination and finger dexterity using computer terminal and keyboard, maps, telephone equipment and calculator.
• Ability to read and interpret technical material, do simple arithmetic and determine mileage by viewing maps.
• Ability to negotiate with booking agents and drivers to accomplish the revising of delivery schedules.
• Ability to tune-out simultaneous discussions occurring within the department and operate with additional noise levels.

WORKING ENVIRONMENT

Indoor office environment, continual interruption.