Manager, Web, Brand & Cx Liaison
Posted on June 1, 2025 by Novartis
- Dublin, Ireland
- N/A
- Full Time
Summary
Location: Dublin, Ireland
#LI-Hybrid
Relocation Support: This role is based in Dublin, Ireland. Novartis is unable to offer relocation support: please only apply if accessible.
Step into a role where digital innovation meets purpose. As the Manager, Web, Brand & CX Liaison, you’ll be at the heart of transforming how patients and healthcare professionals experience Novartis brands online. You’ll drive operational excellence across a dynamic portfolio of over 50 commercial websites, ensuring seamless collaboration between cross-functional teams and aligning product strategies with business goals. This is your opportunity to shape the future of pharma brand engagement in the US — where creativity, data, and customer-centricity converge.
#LI-Hybrid
Relocation Support: This role is based in Dublin, Ireland. Novartis is unable to offer relocation support: please only apply if accessible.
Step into a role where digital innovation meets purpose. As the Manager, Web, Brand & CX Liaison, you’ll be at the heart of transforming how patients and healthcare professionals experience Novartis brands online. You’ll drive operational excellence across a dynamic portfolio of over 50 commercial websites, ensuring seamless collaboration between cross-functional teams and aligning product strategies with business goals. This is your opportunity to shape the future of pharma brand engagement in the US — where creativity, data, and customer-centricity converge.
About the Role
Key Responsibilities:
- Support the development of web product vision, roadmap, and strategy aligned with Novartis priorities
- Drive adoption of new features through customer journey insights and strategic enablement
- Manage day-to-day operations, sprint accountability, and compliance workflows
- Enhance agile practices and ensure team adherence in collaboration with agile coach
- Analyze product data to inform decisions and optimize performance
- Coordinate cross-functional efforts across marketing, governance, and development teams
- Identify and implement process improvements across the product lifecycle
Essential Requirements:
- University degree required; advanced degree in science or business is a plus
- Minimum 2 years’ experience in healthcare, consulting, or pharma with global exposure
- Strong communication skills and ability to engage with senior stakeholders
- Proven leadership in cross-functional, multicultural, and matrixed environments
- Expertise in content management systems and marketing technologies
- High adaptability, curiosity, and familiarity with agile or product methodologies.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Benefits and rewards:
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:
https://www.novartis.com/careers/benefits-rewards
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Division
US
Business Unit
Universal Hierarchy Node
Location
Ireland
Site
Dublin (NOCC)
Company / Legal Entity
IE02 (FCRS = IE002) Novartis Ireland Ltd
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Advertised until:
July 1, 2025
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