Master Keying Services

Introduction:
Founded in 1975 as a family-owned Australian business, Access Hardware has grown into one of the country’s most trusted names in commercial door hardware, locksmithing, and security solutions. In 2025, we proudly celebrated 50 years of supporting Australia’s trade, commercial, and major project sectors.

Today, Access Hardware is part of Access & Security Co — a connected group that brings together leading specialist brands including Access Hardware, API Access & Security, Jacksons Security, Sabre, and Fenton Doors. Each brand operates with its own identity, customers, and expertise, while being united by shared values, high standards, and a collaborative way of working.

With a national footprint and 350+ team members across Australia, we support builders, contractors, facility managers, and project teams with a comprehensive range of products and services. Being part of Access & Security Co means our people benefit from national collaboration, shared knowledge, and broader career pathways, while still working within close-knit local teams.

What truly connects our group is our people — their expertise, integrity, and commitment to supporting customers and each other every day.

Description:
You will be responsible for the timely and accurate processing of customer orders, service requests, and enquiries relating to restricted keying systems. This role is essential in maintaining our performance and quality standards and ensuring exceptional client satisfaction.

About You

• Strong attention to detail and accuracy
• Strong communicator
• Able to prioritise work in a busy environment
• Confidence using systems and databases (experience with Promaster is an advantage)
• Be a Team player

About the Role

Working across our workshop and service departments, you’ll ensure every customer receives efficient, professional, and friendly support.

• Ensure all master keying requests are processed accurately and within required timeframes to meet KPI targets
• Maintain and update customer information within Promaster to ensure data accuracy and compliance
• Produce reports as required to meet client needs and fulfil contract requirements
• Monitor and manage the Master Key Email inbox, logging jobs promptly and accurately
• Liaise with workshop and service teams on the design, build, and supply of restricted keying products to meet customer requirements
• Handle customer enquiries professionally, providing timely and accurate assistance
• Support the overall workflow and service delivery within the department

Why Join Access & Security Co?

Because our people make it a great place to work.

• Supportive team environment
• Ongoing Training & Development with national opportunities to grow your skills
• Paid Parental Leave
• Birthday Leave
• Access to Employee Assistance Program (EAP) for you and your family
• Inclusive, fun, team-focused culture

Skills and Experiences:
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
The successful candidate will be required to provide a current National Police Clearance.