Medical Receptionist

At the Institute of Dermatologists, our mission is to deliver world-class medical and cosmetic dermatology with expertise, empathy, and excellence. We are dedicated to providing the highest standard of patient-centred care, ensuring every individual feels heard, valued, and confident in their skin. Through innovation, integrity, and compassion, we empower our patients and inspire our team to lead with positivity and purpose.

We are growing our team and are currently hiring a full time medical receptionist for our busy clinic in Ballsbridge, Dublin 4. The role requires an energetic, enthusiastic, reliable person who is committed to providing exceptional patient service. If that is you we would love to hear from you.

Previous experience in a medical setting is essential.

Essential Skills and Abilities:

• Fluent English
• Customer focused
• Excellent telephone etiquette and communication skill
• Strong organisational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to work well in a team while under pressure and keep a positive outlook

RESPONSIBILITIES

• Support our front of house team to provide a superior patient experience.
• Manage patient check-in and check-out processes efficiently and accurately.
• Communicate effectively regarding patient needs and scheduling issues.
• Manage our busy phone lines, respond to inquiries in a timely manner.
• Manage our email communication with patients.
• Deal with patient queries with discretion and sensitivity.
• Manage online orders accurately and efficiently.
• Participate in stock management.
• Carry out requests from management as required.

You must be flexible in your approach and to work in a collaborative fashion with the team at IDI to grow a dynamic, compassionate, high quality practice. You will be expected to demonstrate initiative, interest and loyalty, and to have a meticulous, conscientious approach to all aspects of your role. Your contribution will help ensure IDIs reputation for efficiency, personalised care and clinical excellence is maintained.

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Are you available to work on the weekend?

Work Location: In person